Going the Extra Mile: How Agri-Service’s Cody Bair Made One Young Rancher’s Day
At Agri-Service, customer service isn’t just about selling equipment—it’s about building relationships and making a lasting impact. That’s precisely what Heyburn salesman Cody Bair did for Spencer Black and his young son when they purchased a Massey Ferguson 7620 for their ranch in Almo, Idaho.
Spencer’s ranch grows hay for cattle, cereal grains for forage, and various grasses, and when the time came to upgrade his equipment, he turned to Cody for guidance. While the purchase process was important for Spencer, the experience became an even bigger moment for his young son, who shares a deep love for farming and tractors.
A Young Farmer’s Disappointment
Spencer’s son, an enthusiastic five-year-old passionate about tractors, accompanied his dad to check out a used tractor with Cody. In his mind, he fully expected to drive the big tractor home that day. When that didn’t happen, disappointment set in—so much that he gave his dad and Cody the silent treatment. It was clear the little rancher had his heart set on that tractor.
A Surprise That Made a Lasting Impact
Cody saw the young boy’s disappointment and decided to do something special. He reached out to his team in Heyburn and made sure that when the family’s Massey Ferguson 7620 was delivered, it wasn’t the only tractor arriving that day.
Alongside the full-sized Massey, Cody brought a pedal-powered version of the same tractor—just the right size for Spencer’s son. The reaction was priceless. Excited and proud, the little rancher immediately claimed his new tractor, hooked up a wagon to it, and made sure everyone knew he was the only one allowed to drive it. In fact, he insists on parking it in the garage himself.
More Than Just a Toy—A Spark for the Future
This small act of kindness didn’t just brighten a child’s day; it strengthened a young boy’s passion for farming. Now, when there isn’t snow on the ground, he’s out “ripping” around the farm on his pedal tractor. He takes care of it, values it, and, most importantly, sees himself as part of the ranching life, just like his dad on the Massey Ferguson 7620.
Service That Goes Beyond Sales
Spencer shared that Cody truly listened to what he needed in a tractor. The buying process took time, but Cody hunted down the right machine at the right price, specs, and features. That kind of service and dedication is what sets Agri-Service apart.
For Cody, it was never just about making a sale—it was about ensuring every member of the Black family felt valued, including the youngest tractor enthusiast. That’s the kind of personal connection and commitment you can expect from Agri-Service.