Pasco Service Department Wins “Service Department of the Year”, Three Years Running!
For the third year in a row, our Pasco Service Department has earned the title of Service Department of the Year, a recognition that highlights their unmatched dedication to keeping customers’ machines running at their best.
Led by Service Manager Colt Hansen, the winning team includes James Bruinekool, Robin Crowner, Flynn Jones, Ken McNall, Eric Robinson, Jaycob Scott, Nick Scott, Brad Trumpy, Kevin Willman, and Derrick Gardner. Together, they’ve built a reputation that blends speed, skill, and genuine care for the customers they serve in Eastern Washington.
What It Takes to Be the Best Service Department
This award isn’t just about turning wrenches — it’s about the complete package of service excellence. Pasco earned this year’s win by leading the way in:
- Efficiency – Getting the job done right, the first time, without wasted time or resources.
- Growth – Continuously improving and finding ways to better serve the farming community.
- Safety – Maintaining outstanding safety training completion rates and keeping recordable incidents low, protecting both the team and customers’ equipment.
- Customer Satisfaction – Achieving top Net Promoter Scores, showing that customers trust and recommend their work.
Consistency Is Key
Winning once is impressive. Winning three times in a row? That takes a rock-solid commitment to excellence every single day. The Pasco crew’s teamwork and attention to detail have set the bar for service across all our locations.
From routine maintenance to urgent in-season repairs, the Pasco Service Department treats every job with the urgency and care our customers deserve — because they know downtime costs farmers more than just time.
A Well-Earned Congratulations to the Pasco Service Department
We’re proud to have such an outstanding team representing Agri-Service in Pasco. Their success is built on skill, dedication, and a genuine desire to help our customers succeed.
Here’s to three years at the top — and to keeping that streak alive in the years ahead!